Rider - Solstice

Customer service 101

I have been working at Boston Pizza for about a month now and I really like it. All the staff are really nice, helpful and always willing to be a part of stuff. Many customers are great to work with, whether the restaurant is empty and they go right to their table or they have to wait a couple minutes because the restaurant are packed.

Oh and I should probably tell you that I’m a hostess so I usually work supper time and weekends. It might sound really stressful, but for the most part it’s not that bad, only sometimes do I feel really stressed or tight for time. Like any store there are rushes and dead times, but if it’s a rush after rush after rush that is when it starts feeling stressful. Seating people is also harder than people think. First of all each waiter working that day has a section of so many tables, most of the times about 4-7 tables. Then you have to seat people in section 1 then 2 then 3 and ok I think you get the point.

As well as seating people I also have to answer the phone and know the over 100 things on the menu which is almost impossible. A waiter came up to me one day and said, “don’t stress about knowing where everything is I have been working here for over a year now and I still have to guess sometimes.” Unfortunately that made me more worried, but I know a little more now so I don’t stress as much when I answer the phone.

So I’m sure by now you’re wondering what the point of this post is, well like me get to it now. A couple shifts ago I heard the phone ring so I answered it with a nice positive attitude saying where they were calling, my name and that I’m here to help her. Unfortunately she wasn’t talking that loud and the restaurant was very busy so it was hard to hear anyways. I asked her to repeat a couple things just to make sure everything she said I had typed in to the computer, she thought that was very annoying so she yelled at me and rudely said “I can call someone else, can I just have my pizza.” I tried explaining to her the problem and she didn’t try to understand and just hung up, which I thought was very rude.

My job goes from being hard to easy on how the customers are. About 99% of the time I love my job, customers are great and that makes my job 100% easier. So just remember if you are getting upset at a food service place just try seeing it from their eyes. I’m not saying that all the time it is a situation like mine, but sometimes it is. So before getting upset take a deep breath and smile while you assess the situation to see if it’s worth getting upset or not.

Thanks for reading have a great week



3 thoughts on “Customer service 101”

  1. Hi Solstice, my name is Kim and I’m the person that named Angel. I bought Angel from BC when I was 17, and I sold her when I moved to Ontario a few years later. I’ve always wondered how her life turned out and imagine my surprise when I Google her name and find all of your guys accomplishments! I’m so very happy that Angel has such a wonderful home with you, and I’m so glad she has brought you such joy! I taught her to give hugs and she is the only horse that every learned that fast. I still own her daughter, and I see a lot of her mother in her. Congratulations on all you’ve done, and please give Angel a great big hug and a kiss from me.

    Kim Gilbert


    1. I love Angel she is the best horse you could ever ask for. Where do you live again if you are close I would love for you to come and see her.


      1. I live in Saskatchewan now. If I’m ever back in Ontario I will stop by to give her a hug! She is a wondeful horse. I rode her daughter in a jumping clinic this spring and she wasn’t a big fan of it either.


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